I got the chair whilst it was on offer and can say it is definitely worth the full price! I wasn't sure what to expect quality wise but when it came I was very impressed. Its huge! Easy to assemble, very sturdy and very comfy. I would absolutely recommend.

Got this as a replacement office chair for my husband as the previous one just wasn't supportive enough. He absolutely loves it. It is so comfy as the padding is really quite thick all over, so he's supportive when using all day. He's also over 6ft tall and has back trouble so I wasn't sure if the chair back would be tall enough for him but it's absolutely fine and really supportive.
It's a great chair!

Pre-amble: I am 6' 2", 128Kg so I am within the user parameters for this chair (Master Series).

For a "quality" chair, the supplied neck pillow is a bit of an insult. Material does not really match chair and the elastic strap does not look like it will last long. Add to that, the pillow will not stay in position on the head rest - it slips up and off with nothing to hold it in place.

I find the seat base a little on the short side and a little too narrow to be really comfortable - and it is solid with very little give at the moment. Only time will tell with that, but it does not immediately say 'comfort' when first used.

The seat back is too short. Despite taking note of the measurements and comparing with my old chair, The way the back is shaped I cannot rest my head back without the pillow ..... now where did that go again?

The built-in lumbar support is OK, but I find that, if adjusted out to it's fullest extent I can lose contact with the side bolsters and it feels like balancing on a curved plank.

The tilt adjustment is good (the main attraction of this type of chair for me). There is plenty of adjustment in the balance spring and the recline mechanism feels solid. The one small annoyance here is that when locked there is still a movement in the mechanism which makes it feel less than solid. Also, depending on the spring adjustment, there can be as slight 'bump' in the mechanism as something goes 'over-centre'. Disconcerting.

The gas lift works as it should but the position of the adjustment lever (and the tilt-lock opposite) are positioned directly under the arm rest supports. I suppose that protects them from damage to some extent, but can be awkward to reach and operate.

The arm rests themselves are not to my liking, but I suspect they are adequate for those using gaming consoles. Even with them adjusted to maximum width, when rotated out the inner corner can catch at the waistband. Similarly when rotated in they catch if getting in/out of the seat. I use a keyboard tray under my desktop so even at 'normal' seat height and lowest armrest adjustment they are uncomfortable. Consequently I am using a lower seating position than might be considered optimal.

Someone reported their new seat had 'nice new car smell". Unfortunately the only smell I got was the noxious fumes of adhesive and urethane (or whatever is used). And, that smell lingers ..... for a good while. If that sort of thing bothers you, leave the chair unwrapped in a well ventilated space before using.

I purchased the chair on the 1st January, i paid additional cost for quicker delivery, after keeping a track of the progress there was no change from we have received your order. On the 5th January i had to contact customer support to ask where the chair was and why i purchased quicker delivery if i wasn't receiving the service i paid for. I did receive a quick reply and this then seemed to expediate the chair being despatched. I received it on the 7th. The chair is comfortable, the quality is good and the features are exactly what is required for comfortable home working. The only issue with the product was one of the screws was cross threaded. This hasn't stopped the build of the chair being constructed. I have bad posture and my old chair left me in agony. This chair is fantastic and i am not in pain any more after a day's work. Inspite of the initial issues i am very happy with the product.

The chair is so solid. Took about 20 minutes to build, I use it for work and gaming, can easily sit on it for 8 hours a day without any aches. Highly recommend!!